Frequently Asked Questions

Executive functioning is a set of brain skills that help kids plan, get started on tasks, stay organized, manage their time, and control their emotions. When a teacher says your child is “struggling with executive functioning,” they’re usually noticing things like difficulty starting work, trouble staying on task, forgetting materials, or falling apart when things don’t go as expected. It’s not about intelligence — plenty of bright kids struggle here. The good news is these are skills that can be taught and strengthened with the right support.

Self-regulation is the ability to manage emotions, behaviour, and attention in response to what’s happening around you. A child who struggles with self-regulation might have big meltdowns over small things, go from zero to ten very quickly, have a hard time calming down once upset, or struggle to sit still and focus. It’s especially common in kids with ADHD, autism, and anxiety — but it can show up in any child. If teachers or caregivers are flagging it regularly, it’s worth exploring what kind of support might help.

No. You don't need a diagnosis, a referral, or any paperwork to get started. Families come to us for all kinds of reasons — some are waiting for an assessment, some have a diagnosis and are looking for the right support, and some simply have a child who needs a little extra help with reading, math, science, or French. Whatever your situation, you're welcome here. We'll figure out the right fit together.

Start with a free 15-minute intake call. We'll ask you a few questions about what your child is working on, what's been tried before, and what you're hoping for. From there, we'll point you in the right direction — no pressure, no commitment.

We support children and youth from age 3 through 18. Different programs suit different ages, so let us know where your child is at and we'll match them accordingly.

Tutoring focuses on academic skills — reading, writing, math, homework, and executive functioning like organization and time management. Therapy (like ABA) focuses on behavioural and developmental skills — communication, emotional regulation, and daily living skills. Many families use both, and because we offer them under one roof, our team can coordinate in a way most providers can't.

Both. Some children thrive in individual sessions with one dedicated professional. Others benefit from our group programs, which build social and academic skills alongside peers. We'll help you figure out which is the better fit.

ABA (Applied Behaviour Analysis) is an evidence-based approach that helps children build skills and reduce barriers to learning through structured, positive reinforcement. It's most commonly used with autistic children but isn't limited to any one diagnosis. Our team can walk you through whether it makes sense for your child during your intake call.

Both, depending on the program. Most of our tutoring and groups are membership-based — you enroll on an ongoing basis and stay for as long as it’s helpful. A few programs, like our 8-week developmental groups and by-the-hour services such as IEP support, are session-based, booked as a set series or as needed. We’ll help you understand which is which during your intake call.

Memberships have a four-week minimum commitment, and we ask for 30 days’ notice to cancel. If you need a break rather than to cancel, memberships can also be placed on hold — just talk to us and we’ll sort out the details together.

Missed sessions aren’t rescheduled and remain the client’s responsibility. When you let us know in advance, we’ll do our best to reschedule the session — though we can’t always guarantee availability.

There’s a one-time $50 registration fee for new families. As a thank-you to our earliest families, the first 50 to register join as Founding Members and have this fee waived.

Some of our services may be eligible for OAP funding depending on your child’s needs and the type of support they’re receiving. We’re happy to talk through your situation and help you figure out what might apply. Reach out and we’ll do our best to support you through it.

Absolutely. Many of our families pay privately. We can talk through costs during your intake call so there are no surprises.

It depends on your plan and the service. Sessions delivered by registered professionals (such as registered therapists or behaviour consultants) are more likely to be covered. We recommend checking with your insurance provider — we're happy to provide receipts and documentation to support a claim.

We're based in Waterloo Region and serve families in Kitchener, Waterloo, and Cambridge. Many of our programs are also available virtually across Ontario.

That depends on the program and your child's needs. Some families come once a week, others more frequently. We'll recommend a cadence that makes sense and adjust as things progress.

You'll hear from us. We don't believe in keeping parents in the dark — regular check-ins, progress updates, and open communication are part of how we work.